L&S offers a complete range of contact management services, each one a compliment to the other. If you require only a specific service, we can help. If you need assistance with a total campaign overhaul, give us a call, toll-free. Let us design, plan and execute a completely new direct marketing campaign. We welcome first time outsourcers, as well as those who are looking for a new solution. Our services include:
· Strategic database acquisition
· Database management and qualification
· Lead generation and follow-up
· Inbound call processing
· Fulfillment services
· Marketing research and data analysis
In the new millennium, nearly every company can benefit from using a professional contact management organization. Because call center services are not typically a core competency, outsourcing has become an attractive option. No longer taxed with the investment of personnel and infrastructure, organizations both large and small find the decision to outsource a very strategic move, allowing them to focus on their primary business, and moving the work of maintaining and managing the call center to those who have vast experience in that arena. At what point an organization considers using an outside service provider is varied, however there are a handful of options to consider.
· Use of Resources
At the core of many organizations, the sales team is the tip of the sword. These individuals are hired to bring revenues to the bottom line and are compensated as such. Often, significant time is spent trying to identify prospects and less actually selling the merits of the company's products or services. By using a firm such as L&S TeleServices, who is experienced in lead generation and data acquisition, the sales staff can focus it's efforts more on the process of selling, and less on the process of finding.
· Company Growth
Many companies with an internal call center are designed to accommodate a set workload. Should volume spike due to a new product launch or because of a new marketing campaign, or even perhaps due to seasonal fluctuations, service levels often suffer. By using an outside resource, the professional call center can handle these ebbs and flows without sacrificing the service to your customers. Lawrence & Schiller can handle these variations in real time, often with little warning.
· Investment
The first generation of call centers were not the technological behemoths that they are today. And although the cost of that technology is certainly not as staggering as it once was the resources necessary to outfit an in-house call center are not cheap. Consider telephony and computer platforms, agent recruiting and retention, professional facilities and the logistics to make it all work effortlessly, and choosing a professional contact management center suddenly becomes a far more attractive option. Lawrence & Schiller has made these investments because call center services is our core competency.
· Experience
Designing and executing a successful call center program is a formidable task. There are literally hundreds of processes to consider before the first call is ever made or taken. And because Lawrence & Schiller has been in business for over three decades, we have meticulously planned and launched campaigns for every type of business need. Customer service and order-entry programs, lead generation and database management, literature fulfillment and dealer locator programs, to name a few. And more importantly, we employ experts across our entire organization who have vast experience supporting some of the largest companies in the world. Quite simply, L&S has all the resources to execute any call center program, because that is all that we do.
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