The only thing more important than what our customers say about us is what our customers’ customers say about us. Service is at the heart of what we do. And from what we’re hearing, we do it well.
“-- was superb in her product knowledge and very courteous. I wasn't in the finest mood having to work on Sunday morning in the first place and then having the issue I was having just to be able to speak with someone like her really made my day! I wish I had someone like her working for me!”
"I called -- very upset and angry and spoke with a customer service representative Lynn. Lynn was very professional and was able to calm me down and answer all my questions and explain what has gone wrong. She then took the resolution to the next step and is shipping me a new unit. I work in the customer service and quality control for a computer corporation and Lynn's customer service went above and beyond how most people handle situations. Lynn was able to turn a very negative experience and total disappointment with your company and products into a positive experience in which I as a customer was satisfied and my opinion -- has totally changed within one phone call.
I am writing this to let you know that Lynn could not have handled the situation any better than she did. Working in the field I realize how important it is to have great customer service on the front line as they represent your company and Lynn surpassed what ever your expectations are. I rarely write messages of praise but in this case I needed to let whomever exploys Lynn that she represents your company in a professional manner and handles difficult customers extremely well turning negatives in positives. Thank You Lynn and because of you I would purchase future -- products."
- Bryan Bradley
"We called tech support today, and the agent was the most patient and kind customer service agent I have ever talked to. He helped us separate language arts and spelling so our fourth grader can take his time learning to spell and still be able to continue with his language arts lessons. Any time we have had to call tech support, the agents are always friendly and patient. Thank you for employing such a great team!."
- Stephanie Norton
"I am extremely grateful to your company for providing such excellent service.--Wow! I was skeptical at first, but your company followed through, thus renewing my faith in the commercial world, or at least in your company."
- Alice, Itasca, IL
"-the best customer service response team that I have ever had the pleasure to deal with. Bless all of you at [...] who work so diligently to help us! Fantastic company."
“You have a customer for life. Your agent was not only helpful, but thorough and understanding.”
- Mark, Phoenix, Arizona
I just want to say thanks for all your efforts on the program. This is a great example of how L&S lives up to their motto of “Going The Extra Mile.”
I was on a call Friday where we were reviewing preparedness across all operational support for a national launch. Our discussion about care was brief and very complimentary about all the efforts L&S has put forward as a valued partner. The L&S team is to be congratulated and we appreciate all your support.
- Marty, Vice President Product Development
“I was troubleshooting with Customer Service, and [the agent] was not only helpful but knowledgeable, thorough and understanding. You can rest assured that people will hear my story about your company.”
- Mark, Colorado Springs, Colorado
“Simply wanted to acknowledge your company’s terrific Customer Service. The agent I spoke to was friendly, knowledgeable and quick to resolve my problem. It’s refreshing to experience that kind of service.”
- Rick, Fairfield, California
“I was so impressed I put my day on hold for a few minutes to write to acclaim your Customer Service department.”
- Richard, Philadelphia, Pennsylvania
“This letter is to inform you of the outstanding Customer Service that was afforded to me this morning. The representative was very pleasant and courteous to me.”
- April, Lexington Park, Maryland
“Each time I contact your Customer Service department, I receive considerate, knowledgeable, helpful and generous treatment. In fact, your company offers the best customer service I have ever experienced.”
- Stewart, Waialua, Hawaii
“I called with a problem, and your agents handled my issue with patience, courtesy and in a very friendly tone.”
- Joseph, Forest Hills, New Jersey
“My recent experience with your Customer Service department cemented you in my mind as a top company. You will get further business from me.”
- Jon, Dickinson, North Dakota
"They are always courteous and polite with both the customers and our staff. It is clear that L&S representatives always make our customers their number one priority."
-Levette, Minnetonka, Minnesota